Force user to answer the question

You can ignore the user's question (or other non-acceptable response) and ask politely him again.

conversation direct

  1. Click on “+ response fallback” on the interaction with the question

    add fallback

  2. Politely ask again for the answer and add responses too

    add message

  3. Add a snippet, which will keep context of interaction

    a. Add snippet

    add snippet

    b. Move the empty snippet to the top of the fallback and select one of snippets:

    • “Keep user in this interaction (use it as a fallback)” - to keep fallback.
    • “Keep previous NLP handlers and fallback (repeatedly)” to keep fallback and NLP handlers.

      add snippet

You can find more about context snippets here.

Take look how contexts works here.

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